Frequently asked questions

Yes. Participants, family members and support coordinators can search, compare and message providers on Magnus Connect at no cost. Providers pay a subscription to list their services.

You can browse providers and services without a plan, but you'll need an active NDIS plan to actually book and fund most supports you find here.

No — you can create an account and start browsing with just your basic details. Plan documents only come into play once you're ready to book a specific support.

Yes, many participants have a parent, carer or support coordinator help manage their Magnus Connect account and messages.

Start at Become a Provider, complete the verification steps, and publish your profile — most providers are live within 2–3 business days.

'NDIS Registered' confirms the provider is registered with the NDIS Quality and Safeguards Commission. 'Verified' means Magnus Connect has independently checked business details and insurance, regardless of registration status.

Yes — unregistered providers can list and will be found by self-managed and plan-managed participants, clearly labelled so participants can filter appropriately.

Reviews are only accepted from participants or families with a confirmed message thread or booking with the provider, and are screened for policy violations before publishing.

Our Trust & Safety team can help mediate service issues — reach out via Contact and reference the provider and booking details.

Yes — see our Privacy Policy for full details on what's collected and how it's used and protected.

No — Magnus Connect never touches your NDIS funding directly. Providers pay us a separate listing fee; you pay providers as normal through your chosen plan management method.

Yes, though you'll need to filter for NDIS-registered providers, since NDIA-managed participants can only use registered providers.